Terms of service
1. OVERVIEW
Welcome to WOTOH.
Throughout this website, the terms “we”, “us” and “our” refer to WOTOH. WOTOH operates this online store and website, including the information, content, features, products and services made available through it (the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms of Service and any policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.
If you do not agree to these Terms, please do not use our Services.
2. ELIGIBILITY AND ACCOUNT INFORMATION
By using our Services, you represent that you are legally permitted to enter into a binding agreement in your jurisdiction.
You agree to provide accurate, current and complete information when creating an account or placing an order, including your email address, billing information and shipping information.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
3. PRODUCTS
We make reasonable efforts to present our products as accurately as possible. However, product colors, textures, dimensions and appearance may vary slightly due to screen settings, lighting, manufacturing variations or supplier updates.
Product descriptions, images, specifications, prices and availability may be updated at any time without prior notice.
We reserve the right to discontinue products, limit quantities or restrict sales where reasonably necessary.
Some products sold through WOTOH may be fulfilled and shipped by third-party fulfillment partners or suppliers on our behalf.
4. ORDERS
When you submit an order, you are making an offer to purchase the selected products.
An order is considered accepted after payment has been successfully processed and the order has entered fulfillment.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, inventory problems or shipping restrictions.
If we cancel an order after payment has been received, we will issue a refund for the cancelled item or order.
Please review your order carefully before submitting it. Once an order has entered fulfillment, we may not be able to modify or cancel it.
Returns and refunds are handled in accordance with our Return and Refund Policy available on this website.
5. PRICING AND PAYMENT
All prices shown on WOTOH are displayed in the currency indicated on the website.
Prices, promotions and discounts may change without prior notice.
The price charged will be the price displayed at the time your order is submitted, subject to correction of obvious pricing or technical errors.
Shipping charges, taxes, duties or other fees may apply depending on the destination and will be displayed where applicable.
You agree to provide valid and accurate payment information and confirm that you are authorized to use the payment method provided.
6. SHIPPING AND DELIVERY
Orders may be fulfilled from different warehouses or fulfillment partners. As a result, products from the same order may occasionally arrive in separate packages.
Processing and delivery times are estimates and are not guaranteed.
Delivery may be affected by carrier delays, weather, customs procedures, high order volumes, incorrect address information or other circumstances outside our reasonable control.
Tracking information will be provided when available.
Customers are responsible for providing a complete and accurate shipping address.
More detailed shipping information is available in our Shipping Policy.
7. RETURNS, REFUNDS AND CANCELLATIONS
Return eligibility, refund procedures and cancellation conditions are described in our Return and Refund Policy.
Please contact WOTOH before returning any product. Return addresses may vary depending on the item and fulfillment location.
Do not send a return to an address shown on the original parcel unless WOTOH has specifically instructed you to do so.
8. PRODUCT AVAILABILITY
Inventory information may change without notice.
In rare cases, an item may become unavailable after an order has been placed. If we are unable to fulfill an item, we may cancel that item and issue an appropriate refund.
9. INTELLECTUAL PROPERTY
The WOTOH website, including its branding, logo, website design, original text, graphics and other original content, is owned by or licensed to WOTOH and is protected by applicable intellectual property laws.
Certain product images, descriptions, trademarks or other materials may be provided by or licensed from our suppliers, fulfillment partners, service providers or other third parties and remain the property of their respective owners.
You may use the website for personal, non-commercial purposes only.
You may not reproduce, distribute, republish, commercially exploit or create derivative works from protected content on the website without appropriate permission.
10. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links, integrations or functionality provided by third parties.
We are not responsible for the content, availability, security or practices of third-party websites or services that are not controlled by WOTOH.
Your use of third-party services may also be subject to the terms and policies of those providers.
11. RELATIONSHIP WITH SHOPIFY
WOTOH is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Purchases made through WOTOH are transactions between you and WOTOH.
Shopify is not the seller of the products offered by WOTOH and is not responsible for fulfillment, customer support, returns or product-related claims arising from purchases made from WOTOH.
12. PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy, available on this website.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers that help us operate the store, process payments, fulfill orders and provide customer support.
13. CUSTOMER REVIEWS AND FEEDBACK
If you submit a review, suggestion, comment, photograph or other feedback to WOTOH, you confirm that you have the right to provide that content.
You grant WOTOH permission to use, reproduce and display such feedback for legitimate business and promotional purposes, subject to applicable law.
Feedback must not violate the rights of others, contain unlawful material, include malicious code or intentionally provide false or misleading information.
14. PROHIBITED USES
You may not use the Services:
- for unlawful or fraudulent purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property or privacy rights;
- to transmit malicious code, viruses or harmful software;
- to interfere with the operation or security of the website;
- to collect personal information from others without authorization;
- to impersonate another person or entity;
- to engage in spam, phishing or abusive behavior; or
- to attempt to bypass security or access restrictions.
We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.
15. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping costs or delivery estimates.
We reserve the right to correct such information and, where reasonably necessary, update or cancel affected orders.
16. DISCLAIMER
To the fullest extent permitted by applicable law, our website and Services are provided on an “as available” basis.
Nothing in these Terms excludes or limits any warranty, guarantee or consumer right that cannot legally be excluded or limited.
Product performance and customer experience may vary depending on product characteristics, individual use and circumstances.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, WOTOH will not be liable for indirect, incidental, special or consequential losses arising from the use of the Services or products purchased through the Services.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
18. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless WOTOH and its service providers from claims or losses arising from your unlawful use of the Services, your violation of these Terms or your infringement of another party’s rights.
19. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in effect.
20. WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies published on the WOTOH website, constitute the agreement governing your use of the Services.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The most current version will be available on this page. Where required by applicable law, we will provide appropriate notice of material changes.
Continued use of the Services after an update takes effect constitutes acceptance of the updated Terms where permitted by law.
22. GOVERNING LAW
These Terms are governed by the applicable laws of the jurisdiction in which WOTOH is legally established, without limiting any mandatory consumer rights that may apply in the customer’s jurisdiction.
23. CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
WOTOH
Email: support.wotoh@gmail.com
Additional contact information may be provided on our Contact page or elsewhere on the WOTOH website.